Privacy Policy

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued ID information for registration
• Preferences and special requests
• Loyalty program information

Automatic Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data
• Service usage patterns

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and prevent fraud
• Improve our services and personalize your experience
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights
• Analyze usage patterns to enhance our offerings

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Partners: With your consent for specific services
• Emergency Situations: To protect health, safety, or prevent harm

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on privacy and security practices
• Compliance with industry security standards

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing
• Data portability for your information
• Withdraw consent at any time

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings, but some website features may not function properly if disabled.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Displaying notices during your visit

Your continued use of our services after changes indicates acceptance of the updated policy.